Effective Date: January 1, 2025
This Privacy Policy explains how CoupleZen ("we," "our," or "us") collects, uses, and protects your information when you use our AI-powered relationship guidance platform.
1. Information We Collect
1.1 Information You Provide
- Email address and password for account creation
- Conversation messages and inputs to our AI system
- Profile information you choose to provide
- Payment information (processed securely by our payment processor)
1.2 Information Automatically Collected
- Device information (browser type, operating system)
- Usage data (pages visited, features used)
- IP address and general location information
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide and improve our AI relationship guidance service
- To personalize your experience and recommendations
- To process payments and manage subscriptions
- To send important service updates and notifications
- To ensure platform security and prevent fraud
- To comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our platform (payment processing, hosting, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Safety and Security: To protect the rights, property, or safety of our users or others
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- All data transmission is encrypted using SSL/TLS technology
- Conversation data is stored securely with encryption at rest
- Access to personal information is limited to authorized personnel only
- Regular security assessments and updates to our systems
- Secure payment processing through certified payment providers
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of how we process your information
To exercise these rights, please contact us at 1312317311@qq.com.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Until account deletion
- Conversation data: Until you delete conversations or close your account
- Payment records: As required by law (typically 7 years)
- Usage analytics: Aggregated and anonymized data may be retained indefinitely
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may limit platform functionality.
8. Third-Party Services
Our platform integrates with third-party services that have their own privacy policies:
- Payment Processing: Creem.io (for subscription management)
- AI Services: DeepSeek API (for AI responses)
- Authentication: NextAuth.js with various OAuth providers
- Hosting: Vercel (for platform hosting)
- Database: MongoDB Atlas (for data storage)
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our platform
12. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Important: This Privacy Policy is part of our Terms of Service. By using our platform, you agree to the collection and use of information in accordance with this policy.